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Hospital Policies

puppy.jpgAppointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We make sure that all ill patients, clients or not, will be seen regardless of appointment prior to the end of the working day - period!


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, drop-off appointments are available. A drop-off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis, proposed treatments and time for discharge to allow a comprehensive review of diagnostics and discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all animals be placed on a leash or in pet carriers before entering the waiting room.

kitten.jpgPayment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks (with proper information).

Location

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Office Hours

Our Regular Schedule

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

8:00 am-6:00 pm

Sunday:

Closed

Testimonials

Read What Our Clients Say

  • "We want to thank you and your staff for all the caring love and attention you provided our wonderful Rocky. We know that you treated him as you would your own companion and put forth all efforts to give him the best quality of life for as long as possible. We feel that he touched your hearts as well and your support will always be remembered."
    Michele and Bob A. - Kitty Hawk, NC